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Digital Transformation – What Is It & Why Is It Important?


For all firms, small and large, digital transformation is essential. Every lecture, panel discussion, article, and study about how businesses can stay relevant and competitive as the world gets more digital seems to send that message loud and clear.

Digital Transformation

Many corporate executives are unsure of what “digital transformation” entails, and if you’re in the same boat, today’s your lucky day. Read on to learn more about digital transformation and why it’s essential in today’s business.

What Is Digital Transformation?

The concept of digital transformation may differ from company to company, so there is no universal definition. Generally, digital transformation occurs when digital technology is integrated into all aspects of a business, transforming how it operates and delivers value to clients.

Beyond that, it’s a culture shift that necessitates constant status quo questioning, frequent experimentation, and tolerance to failure on the part of companies. This might often entail abandoning established business procedures upon which businesses were founded in favor of more recently developed processes.

Why Is Digital Transformation Important?

The most recent Harvard Business Review research estimates that in 2018, investments in digital transformation totaled about US$1.3 trillion. However, a large part of this expenditure is wasted on failed initiatives because businesses can’t adapt.

The digital transformation process involves more than just making financial investments; it also entails creating strategies, putting them into practice, and addressing the possibilities and problems it presents. Nearly all firms now require experience and expertise in digital transformation for their strategic plans.

Why Is Digital Transformation Important

Innovation and disruption are the two cornerstones of the industry’s digital transformation. Companies must stay aware of the changing landscape of their industry and ensure they have the right talent to execute new business models and retain existing employees.

In the current corporate climate, disruptive forces are everywhere. For these reasons, it usually takes a significant adjustment of mentality and behavior to maintain the influence of such a transition.

What Distinguishes Digital Transformation From Digitalization And Digitization?

Digitization Is Known As Analog to Digital Conversion

Businesses used to keep records on paper in the past. Business data was analog, whether handwritten in ledgers or typed on paper. You had to work with actual documents like papers and binders, xeroxes, and faxes if you wanted to collect or communicate information.

As soon as computers were widely used, most companies began converting paper-based records to digital ones. After information was digitized, sharing and finding it became considerably more straightforward. For businesses, digital data is vastly more effective than analog data.

Digitalization Is Simplifying Work By Using Digital Data

Digitalization is the process of utilizing information that has been digitized to make established working practices more manageable and more effective. Digitalization doesn’t mean starting new enterprises or altering how you do business.

It’s about continuing to do what you’re doing, but more quickly and effectively now that your data is instantaneously available rather than being locked away in a file cabinet someplace in an outdated archive.

Consider customer service, whether it be in a contact center, retail setting, or the field. Digitization fundamentally altered how services were provided by enabling rapid and simple computer access to consumer records.

Although the fundamental principles of customer service remained the same, the time it took to field a question, find the pertinent information, and provide a solution was significantly reduced when computer screens and mobile devices took the role of paper ledgers.

Digitalization Is Simplifying Work By Using Digital Data

As digital technology advanced, people began coming up with ideas for new ways to use business technology rather than merely to complete the same tasks more quickly. The concept of digital transformation has now begun to take shape. New things — and new methods of doing them — were suddenly facilitated by new technology.

Digital Transformation Enhances the Value of Each Customer Encounter

Implementing digital transformation is altering business processes and, in some circumstances, introducing whole new business classes. With the advent of digital transformation, businesses pause to review everything they do, from internal operations to in-person and online consumer encounters.

These professionals pose essential questions like “Can we modify our operations in a way that will enable improved decision-making, game-changing efficiency, or a better customer experience with greater personalization?”. Now that the digital revolution is well underway, businesses of all types are developing innovative, efficient, and disruptive methods to use technology.

Embracing Digital Transformation Is The Key To The Future

Business models are being reinvented by digitalization, but companies continue to hold back when changing their current ones. Many senior managers have recently adopted the phrase “digital transformation” as a catchphrase.

A Gartner survey found that 79 % of corporate strategists said they are digitizing their companies to generate new income streams. However, progress has been slow thus far, and fewer than half of the organizations who declare to have made the shift have made their digital projects the focal point of their strategy.

Our world is becoming increasingly digital, global, and hyper-connected, with the emergence of new players in the market, off-site mobility, and continuous connectivity playing a significant role. To gain a competitive advantage, companies must embrace digital transformation now.


In a world overrun by technological advancements, digital transformation is not an option; it is necessary. And for digital transformation to succeed, leaders must support it, a culture change must be implemented, and employees must buy into it.

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