Globally, about 4.2 million people use text messages to communicate regularly. It is no wonder then that a significant number of businesses have embraced text messaging as a popular tool to solidify their brands and communicate with their customers. Proper archiving allows text messages used in your communication to be kept as records that can be used to benefit your remote working business.
Here are 5 benefits of using a text message record for your remote working business:
1)Enables Access to Older Content
What happens when an employee leaves your business? It is imperative to have control of important information in your business as this will ensure the smooth running of business operations, regardless of who is in charge. This is possible with a text message record. Recorded texts can be a time-saver if crucial information is needed, but you either can’t get hold of an employee or have been accidentally deleted.
2)Keeping Tabs On Employees
Text message records are a great way to monitor your employees and other people in your remote business- this will help you have control even though you could be far. This is important because using text messages makes it efficient to keep track of employees’ records. For instance, if a client sends a message to your business and has a conversation with an employee, you can quickly check the records and follow the conversation to see when it was sent and how the response was delivered.
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3) Maintaining Access to Critical Business Information
Using a text message record allows all communication in your business to be captured and archived. Therefore, you won’t have to worry when an employee decides to leave because all the important information, such as customers’ contacts, will be well-kept for you to access remotely. As such, you can still maintain contact with customers. Also, recorded text messages can provide important information required for compliance purposes.
4) Text Message Records Can Increase Your Revenue
You can use many applications for text messaging for free for your remote business. This way, you can cut down the cost of text messaging services hence saving money that you would otherwise need for communication with employees and customers. As part of your text messaging program, you can consider implementing text message record-keeping to archive all the business information. If you need to archive mobile text messages for your remote working business, contact page freezer for mobile text software archiving at their website.
5) Evidence in Court Cases
Text message records leave an electronic trail of dialogue that can be used as evidence in court cases if your business is sued. Any communication with the customer can be used as evidence. Text message records also provide evidence of billing disputes.
The increased adoption and use of mobile devices in businesses have transformed the way of communication with colleagues and customers through text messages. With recorded text messages, you can keep tabs on your employees, maintain critical business information, access older business information, and have evidence in court, among other benefits.
